Frequently asked questions

Juwacity777 VIP is an agent for Juwa City 777. We set up accounts, send the app download for Android, iPhone and PC, and help with logins, credits and redemptions over WhatsApp, Telegram and Messenger.

Juwacity777 VIP is an entertainment platform intended for adults aged 18 and over. The specific availability of any real-money features depends on the operator and on your location, and is set out in our Terms & Conditions. If you are unsure what applies to you, contact support before creating an account.

What is confirmed, and what is not

Juwa City 777 has fish tables, slots, keno, and instant and arcade games. The line-up changes as titles are added and retired, so ask us in chat if you are looking for a specific game. See the game guides.

Yes, the Juwa app. After your account is set up we send the download link for Android (APK), iPhone or PC in the chat. Only install from that link. See the download guide.

Message us on WhatsApp, Telegram or Messenger. An agent creates your account, sends your username and password, and gives you the download link for your device. See get started.

Fish games if you want the classic Juwa experience; keno or slots at a low stake if you would rather relax. The games guide compares them.

Yes. Our game guides explain how each game type plays, and you can ask us any question in chat before you get an account.

Android phones and tablets (APK), iPhone and iPad, and Windows PCs. The same username and password works on every device.

This website works in any current browser. The games themselves run in the Juwa app rather than in a browser.

Decorative 3D and motion effects switch themselves off automatically on lower-powered devices and whenever your device reports a reduced-motion preference. Turning on "Reduce Motion" in your device accessibility settings will disable them immediately and reduce the work your phone has to do.

Why our 3D turns itself off

Make sure you have the latest version of the app - ask us for the current link. Then switch between Wi-Fi and mobile data. If it still will not load, message us with a screenshot.

Message the agent on the chat you used to set up your account. We can change your password and account details for you.

Check the username and password for typos and automatic capital letters. If it still fails, message us and we will reset it. The login guide lists common fixes.

Yes. Message us in chat and ask for your account to be closed.

You can ask us in chat to pause your account for a period you choose, or to close it permanently. Our responsible play page also lists free, independent support.

Message us and tell us how long you want the break to be. We will pause your account for that period.

Yes. The platform is intended for adults aged 18 and over. Accounts found to belong to anyone under 18 are closed.

Message us on WhatsApp, Telegram or Messenger. The links are on every page and on the contact page.

Usually within a few minutes. If you have not heard back, send a follow-up in the same chat rather than starting a new one.

Support is currently provided in English. If you are more comfortable writing in another language, send your message anyway and we will do our best to help.